Refund Policy

Last updated: May 2026

Due to the digital nature of the educational products offered on this website, all sales are generally final.

Digital Products

Once access to a digital course, webinar recording, downloadable file, or other digital educational material has been granted, refunds cannot usually be provided.

Exceptions

Refund requests may be considered in the following situations:

  • duplicate payments

  • accidental multiple purchases

  • technical inability to access purchased content

  • billing errors

Refund requests must be submitted within 14 days of purchase.

Live Webinars

If a live webinar is cancelled by the organizer, participants will either:

  • receive access to a rescheduled session, or

  • receive a full refund.

Chargebacks

Users are encouraged to contact support before initiating chargebacks or payment disputes.

Unauthorized chargebacks after successful delivery of digital products may result in suspension of access to all educational materials.

Contact

Refund requests may be submitted to:

rtrujanovic@kleintieranaesthesie.com